Patient Information During COVID-19

The below information outlines Shelbourne Medical Clinic’s staff workplace policies, in response to COVID-19, intended to help keep staff and patients safe. We have identified areas, processes, and tasks that we have modified to help maintain proper social distancing. All policies are subject to change when necessary and appropriate.

All appointments will be registered by phone. In-person registrations for the walk-in clinic will not be accepted at this time. Please do not come in person to the clinic to register.

• We ask that if you are experiencing ANY respiratory symptoms (new or worsening cough, fever, chills, sore throat, shortness of breath, new muscle aches, or headache) that you do not attend our clinic. Our doctors can speak to you by phone or virtually and have the ability to refer you to a clinic where you can be assessed under proper safety protocols.

• If any patient is experiencing shortness of breath or troubles breathing, they are advised to call 911 or attend their nearest Emergency Department.

• The doctor will talk to you by phone/virtual appointment and then determine the next course of action. If deemed appropriate you may be invited into the clinic for an in-person examination. In-person appointments will be at the discretion of the doctor you are speaking with and only after being screened for COVID risk factors.

• If invited into the clinic, we would appreciate you arriving at the time given to you. If you are more than 5 minutes early we ask that you wait in your car until we call you in. We are only having one patient in the clinic at a time, so if a prior appointment has run late you may need to wait in your car until we are ready to bring you inside the clinic.

• All contact surfaces within the treatment room are thoroughly sanitized between each patient. Patients can be assured that the room they are being seen in has been sanitized with an approved disinfectant.

• All patients entering the clinic are asked to bring their own medical/cloth mask and to sanitize their hands upon entry. If you do not have a mask, we will provide you with one. You will not be permitted to enter the clinic without a mask.

• Patients are asked to come alone to their appointment. You may bring one person to assist you only if necessary.

• A protective barrier has been placed at the front desk. If you are speaking with an MOA, we ask that you do so from behind the protective shield.

• If you owe payment, we ask that you pay over the phone by credit card to prevent entry into the clinic and unnecessary contact with touch points. If you cannot pay by credit card, we can accept debit or cash in person provided you are not experiencing any respiratory symptoms.

• Your doctor will, at a minimum, be wearing a mask and gloves when seeing you. They may also wear a gown, face shield, and/or medical eyewear depending on the circumstances.

These procedures are subject to change/be modified pending Provincial Health Office Guidelines.