Patient Information During COVID-19

The below information outlines Shelbourne Medical Clinic’s staff workplace policies, in response to COVID-19, intended to help keep staff and patients safe. We have identified areas, processes, and tasks that we have modified to help maintain proper social distancing. All policies are subject to change when necessary and appropriate.

All appointments will be registered by phone. In-person registrations for the clinic will not be accepted at this time. Please do NOT come in person to the clinic to register.

• We ask that if you are experiencing ANY respiratory symptoms (new or worsening cough, fever, chills, sore throat, shortness of breath, new muscle aches, or headache) that you do not attend our clinic unless directed to do so by our staff.

• If any patient is experiencing shortness of breath or troubles breathing, they are advised to call 911 or attend their nearest Emergency Department.

• The doctor will talk to you by phone appointment and then determine the next course of action. If deemed appropriate you may be invited into the clinic for an in-person examination. In-person appointments will be at the discretion of the doctor you are speaking with and only after being screened for COVID-19 risk factors.

• If invited into the clinic, we would appreciate you arriving at the time given to you. If you are more than 5 minutes early we may ask that you wait in your car until we call you in due to limiting the amount of patients in our waiting area.

• All contact surfaces within the treatment room are thoroughly sanitized between each patient. Patients can be assured that the room they are being seen in has been sanitized with an approved disinfectant.

• All patients with respiratory symptoms who enter the clinic are asked to bring their own mask and to sanitize their hands upon entry. If you do not have a mask, we will provide you with one. You will not be permitted to enter the clinic without a mask.

• Patients are asked to come alone to their appointment. You may bring one person to assist you only if necessary.

• A protective barrier has been placed at the front desk. If you are speaking with an MOA, we ask that you do so from behind the protective shield.

• If you owe payment, we ask that you pay over the phone by credit card if possible to prevent entry into the clinic and unnecessary contact with touch points. If you cannot pay by credit card, we can accept debit or cash in person provided you are not experiencing any respiratory symptoms.

• If you are experiencing respiratory symptoms it is likely the physician will be wearing a mask when seeing you. They may also wear a gown, face shield, and/or medical eye wear depending on the circumstances.

These procedures are subject to change/be modified pending Provincial Health Office Guidelines.